Customer service chat has become an increasingly important service channel. According to a recent survey, more than 70% people consider customer service chat to be the best way to communicate with a company or service provider. In other words, people perceive customer service chat as a useful service.
The customer experience is formed in the customer's mind on both the product/service and everything else related to it. There are many factors that can contribute to a positive or negative customer experience, but only a few that a company can influence.
Surveypal is an automated feedback collection system. The company helps businesses of all sizes to easily collect customer feedback. Surveypal provides an easy and visually appealing multi-channel feedback collection system, which attracts customers to respond to surveys.
KPIs, Key Performance Indicators, are key figures for a particular department or function in a company that are monitored systematically. They indicate the direction in which the companys operations are developing and give an indication of the areas that need improvement.
We have a lot of experience in building chatbots. So what have our customers done together with us to make their chatbot work for them? We've compiled the lessons learned from successful chatbot projects below.