Lekane's Client Telia is the Digital Winner of the Year
Telia has been chosen as the Digital Winner of the Year in 2019 in Bearing Point's research.
Customer service without tags is like a car without tires
Customer service chat has become an increasingly important service channel. According to a recent survey, more than 70% people consider customer service chat to be the best way to communicate with a company or service provider. In other words, people perceive customer service chat as a useful service.
Customer Experience (CX) is the sum of many factors
The customer experience is formed in the customer's mind on both the product/service and everything else related to it. There are many factors that can contribute to a positive or negative customer experience, but only a few that a company can influence.
Surveypal - targeted customer surveys
Surveypal is an automated feedback collection system. The company helps businesses of all sizes to easily collect customer feedback. Surveypal provides an easy and visually appealing multi-channel feedback collection system, which attracts customers to respond to surveys.
Case Rainmaker - growing clients' online sales
We cooperate also with customer service companies. How does this work? Rainmaker shares their insights about cooperation with us.
Chatbot as a tool for internal company processes
Do you think of chatbots only as a tool for communication happening between a customer and the company and sales promotion? Wrong! A Chatbot is also a great tool for imrpoving and developing internal processes.
KPI or Key Performance Indicator
KPIs, Key Performance Indicators, are key figures for a particular department or function in a company that are monitored systematically. They indicate the direction in which the companys operations are developing and give an indication of the areas that need improvement.
How to guarantee the success of the chatbot project?
We have a lot of experience in building chatbots. So what have our customers done together with us to make their chatbot work for them? We've compiled the lessons learned from successful chatbot projects below.
Dashboard on myyntijohtajan uusi paras kaveri
Kuva kertoo enemmän kuin tuhat sanaa. Tämä pätee myös myynnin seurantaan. Viimeisten vuosien aikana datan visualisointi on noussut keskeiseksi teemaksi liiketoiminnan ja myynnin kehittämisessä. Dashboard
7 metrics for measuring online customer service
Measuring customer service chat is often overlooked. In this blog article, we've collected 9 sample metrics to help you measure the efficiency and effectiveness of your online customer service.