Blog
Lekane's Client Telia is the Digital Winner of the Year
Telia on valittu vuoden 2019 Digimenestyjäksi konsulttiyhtiö Bearing Pointin tutkimuksessa. Erityistä kiitosta sai Telian digitaalinen asiakkuudenhallinta – tässä kategoriassa yhtiö ampaisi Euroopan kärkeen. Lekanen toteuttama ...
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General
How to take mobile users into account in online customer service?
A couple of years ago, mobile devices overtook desktops in internet usage for the first time. The trend is predicted to continue in the future - people are increasingly consuming content and doing business on mobile devices. This also poses a challenge for online customer service.
5.8.2019
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General
Do you know what your customer service chat produces?
The productivity of a customer service chat is a question that every company using a chat should consider at regular intervals. The use of customer service chats on websites and services is increasing constantly, which is a good thing in principle. Customers can get faster service online and businesses can increase sales. But is it that simple?
6.6.2019
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