Blog

Lekane's Client Telia is the Digital Winner of the Year

Telia has been chosen as the Digital Winner of the Year in 2019 in Bearing Point's research.

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Mobiilikäyttäjät ja asiakaspalvelu
General
Saskia Salomaa

How to take mobile users into account in online customer service?

A couple of years ago, mobile devices overtook desktops in internet usage for the first time. The trend is predicted to continue in the future - people are increasingly consuming content and doing business on mobile devices. This also poses a challenge for online customer service.

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Asiakaspalveluchat tuottavuus
General
Saskia Salomaa

Do you know what your customer service chat produces?

The productivity of a customer service chat is a question that every company using a chat should consider at regular intervals. The use of customer service chats on websites and services is increasing constantly, which is a good thing in principle. Customers can get faster service online and businesses can increase sales. But is it that simple?

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