Lekane's Client Telia is the Digital Winner of the Year
Telia has been chosen as the Digital Winner of the Year in 2019 in Bearing Point's research.
Chatbot Q & A
We've sold more chatbots during the past year than previous years. What kind of concerns we've realized the companies have related to chatbots?
Laakkonen Focuses on Surprising the Customer in a Positive Way
Laakkonen is Finland’s largest car retail chain, representing 15 different car brands and operating more than twenty car dealerships with the help of around three hundred car dealers all over Finland. The service mission of Laakkonen is to positively surprise the customer.
How can a public service provider benefit from a chatbot?
What kind of uses can chatbots have besides sales and online customer service?
Chatbot project leader, you are a hero!
While building chatbot projects, we have noticed what kind of multi-talents the leaders of chatbot projects on the customers side are. The implementation of chatbot projects can be handled in different ways depending on the company.
Ask these 10 questions from your chatbot provider
Is your company planning to invest in a chatbot? We recommend first referring to our previous post on homework for a chatbot project. Moving forward, in this post we have suggestions for some questions and topics we recommend discussing with a potential chatbot provider.
What is a NPS or Net Promoter Score?
Net Promoter Score, or NPS, is a way to measure a company’s customer experience, and it’s a part of many companies’ KPI metrics.
CallBack — Don’t call us, we’ll actually call you back!
When making purchases and looking for information online, people search for the easiest possible solutions. When the information we want is not readily available, we tend to get frustrated and leave.
Are Chatbots Safe?
Would you like to be able to contact the visitors on your site more efficiently? Are you interested in Chatbots but nervous about the security aspects?
The chatbot project homework
Companies planning a chatbot project could save themselves a lot of trouble by first doing some homework and only then contacting the chatbot provider.