Laakkonen is Finland’s largest car retail chain, representing 15 different car brands and operating more than twenty car dealerships with the help of around three hundred car dealers all over Finland. The service mission of Laakkonen is to positively surprise the customer.
What kind of uses can chatbots have besides sales and online customer service?
Is your company planning to invest in a chatbot? We recommend first referring to our previous post on homework for a chatbot project. Moving forward, in this post we have suggestions for some questions and topics we recommend discussing with a potential chatbot provider.
When making purchases and looking for information online, people search for the easiest possible solutions. When the information we want is not readily available, we tend to get frustrated and leave.