Blog
Lekane's Client Telia is the Digital Winner of the Year
Telia has been chosen as the Digital Winner of the Year in 2019 in Bearing Point's research.
General
How to take mobile users into account in online customer service?
A couple of years ago, mobile devices overtook desktops in internet usage for the first time. The trend is predicted to continue in the future - people are increasingly consuming content and doing business on mobile devices. This also poses a challenge for online customer service.
5.8.2019
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General
Do you know what your customer service chat produces?
The productivity of a customer service chat is a question that every company using a chat should consider at regular intervals. The use of customer service chats on websites and services is increasing constantly, which is a good thing in principle. Customers can get faster service online and businesses can increase sales. But is it that simple?
6.6.2019
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