{"id":830,"date":"2019-08-23T13:18:15","date_gmt":"2019-08-23T10:18:15","guid":{"rendered":"https:\/\/lekane.fi\/?page_id=830"},"modified":"2020-05-27T10:11:29","modified_gmt":"2020-05-27T07:11:29","slug":"refes","status":"publish","type":"page","link":"https:\/\/lekane.fi\/en\/refes\/","title":{"rendered":"Refes"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

References<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\n
\n\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

Our clients have managed to grow sales, collect leads and improve customer experience with our services.<\/i> <\/h3><\/div>\t\t\t\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\n\t\t\n\t\t
\n\n\t\t\t\t\t\t\t
\n\t\t\t\n\n
\n\n\t
\n\t\t\t\t\t<\/a>\n\t\t\n\t\t\n\t\t
\n\n\t\t\t\t
\n\t\t\t\n\t\t\t\"\"<\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t
\n\n\t\t\t\t\t

\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tLekane's Client Telia is the Digital Winner of the Year\t\t\t<\/a>\n\n\t\t\t\t<\/h3>\n\t\t
<\/div>\n\t\t
\n\t\t\tTelia on valittu vuoden 2019 Digimenestyj\u00e4ksi konsulttiyhti\u00f6 Bearing Pointin tutkimuksessa. Erityist\u00e4 kiitosta sai Telian digitaalinen asiakkuudenhallinta – t\u00e4ss\u00e4 kategoriassa yhti\u00f6 ampaisi Euroopan k\u00e4rkeen. Lekanen toteuttama ...\t\t<\/div>\n\n\t\t\t\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tREAD MORE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

We compliled the most typical solutions to ecommerce sales and online customer service problems.<\/h3>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

INDUSTRY<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

IT \/ Information technology<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tThe company's challenge:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe amount of calls the customer service received - much of them were of the same topics. \t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tOur solution:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOn the first phase chat, then developing a chatbot.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tThe result:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCustomer satisfaction grew and cost effectiveness improved when customers were able to use self-service tools 24\/7.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\n\t\n\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\"Lekane_kuulokkeet_700\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

A big customer service center received thousands of phone calls daily. Most of the callers had the same issues. We added a chat to the company website that the customers would be served in a omnichannel way. Data was used to find the best topics to set up a chatbot. Once the chatbot was set up we've continued to develop it with the client.\u00a0<\/p>

Customers were able to solve their problems using the self-service tools. The customer satisfaction rate grew because customers did not need to wait for the agent to answer in the customer service centre. The effectiveness of the agents improved because one agent could take care of several chat discussions at the same time.\u00a0<\/span><\/p>

Interested in how we could improve your company's customer service together? Read more about chat- and chatbot solutions.<\/a>Or book a Demo<\/a>.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

INDUSTRY<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Electricity Sales<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tThe company's challenge:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMinimal amount of orders from e-commerce site because the difficult purchase process.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tOur solution:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tTo use customer service chat to guide customers through the purchase process.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tThe result:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tThe amount of electricity contracts grew.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\n\t\n\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\"Lekane_tyomies_700\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

An electricity company did not get enough electricity contract deals from their website. Data revealed that the reason was the complicated purchase process: the site had a form that needed to be filled and the customers did not know how to answer about their use of electricity. Without customers filling the form the company was not able to give an electricity price offer.<\/p>

We added a chat to the website which opened, if the customer took certain time to fill the form. The company was able to reach over 30% of the users, that left the site previously in a too early phase. Site conversion rate rose significantly.<\/p>

Do you want to improve the effectiveness of your purchase process? Read more about chat- and chatbot solutions.<\/a>\u00a0Or book time for a demo.\u00a0<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

INDUSTRY<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t

Car Sales<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tThe company's challenge:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tTo improve sales.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tOur solution:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tCallback and analytics.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t<\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t
\n\t\t\t\t

\n\t\t\t\t\t\n\t\t\t\t\t\tThe result:\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSales grew 25%.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\n\t\n\t\n\t\n<\/svg>\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\"Lekane_auto_700\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

A car sales site had listed a vast amount of used cars. If a customer had interest in a certain car, they had to call to customer service center. Then their call was redirected to the area sales personnel.<\/p>

A car sales company wanted to improve the amount of leads and sales from their website so we added a callback service. With the help of the callback, a website visitor interested in a certain car can was able to send their number directly to the correct sales representative. The sales person called back as soon as possible to \ngive information about the car close the deal.<\/p>

The callback feature grew the sales by 25%. The sales representatives were also content because the were able to receive leads directly to their phone. The sales directors were also able to monitor the sales development more accurately.<\/p>

Would you like to boost your online sales or leads? Read more about the possibilities that chat, chatbot and callback offer.<\/a>Or book book a time for a demo<\/a>.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

See More Client Success Stories<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\n\t\t\t
\"Hinausautokeskus<\/div>\n\t\t<\/a>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tPuhelinvaihteeseen integroitu Lekanen chat auttaa Hinausautokeskuksen asiakaspalvelussa\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t27.5.2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Teemme yhteisty\u00f6t\u00e4 Telian kanssa, jotta pystymme tarjoamaan mahdollisimman kokonaisvaltaisen ratkaisun digitaaliseen asiakaspalveluun ja myyntiin. Telian Viestint\u00e4palvelu VIP auttaa yhdess\u00e4 Lekanen kanssa vuonna 1965 perustettua perheyrityst\u00e4<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tREAD MORE\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

\n\t\t\t\t\n\t\t\t
\"Kamux<\/div>\n\t\t<\/a>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tKamux and using chat as a tool to improve sales\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t6.4.2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Our client Kamux utilizes our chat solution in used car sales business. The use of Kamux chat service has doubled during the past year.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tREAD MORE\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

\n\t\t\t\t\n\t\t\t
\"\"<\/div>\n\t\t<\/a>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tLevi - outstanding customer service\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t3.4.2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Levi is one of the most popular resorts in Lapland. There are over 20 000 beds. Levi is known for its excellent customer service and local entrepreneurs' can-do attitude.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tREAD MORE\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

\n\t\t\t\t\n\t\t\t
\"Asiakaspalveluchat\"<\/div>\n\t\t<\/a>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tCase - Improving Sales in the Travel Industry\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t1.4.2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t

How do you utilise the customer service chat in a situation where you don\u2019t have time to open a chat conversation with every online visitor? Global tour operator TUI Finland is a good example for how a targeted and proactive chat can be used to increase sales.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tREAD MORE\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

\n\t\t\t\t\n\t\t\t
\"\"<\/div>\n\t\t<\/a>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tLekane's Client Telia is the Digital Winner of the Year\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t31.3.2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Telia has been chosen as the Digital Winner of the Year in 2019 in Bearing Point's research.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tREAD MORE\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

\n\t\t\t\t\n\t\t\t
\"\"<\/div>\n\t\t<\/a>\n\t\t\t\t
\n\t\t\t\t

\n\t\t\t\n\t\t\t\tLaakkonen Focuses on Surprising the Customer in a Positive Way\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t
\n\t\t\t\t\t\n\t\t\t7.3.2020\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t

Laakkonen is Finland\u2019s largest car retail chain, representing 15 different car brands and operating more than twenty car dealerships with the help of around three hundred car dealers all over Finland. The service mission of Laakkonen is to positively surprise the customer.<\/p>\n\t\t<\/div>\n\t\t\n\t\t\n\t\t\tREAD MORE\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tSee More Client Success Stories<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\tORDER A FREE DEMO<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Referenssit Asiakkaamme ovat onnistuneet kasvattamaan myynti\u00e4, liidien m\u00e4\u00e4r\u00e4\u00e4 ja asiakkaiden tyytyv\u00e4isyytt\u00e4 palvelujemme avulla. Lekanen asiakas Telia vuoden 2019 digimenestyj\u00e4! Telia on valittu vuoden 2019 Digimenestyj\u00e4ksi konsulttiyhti\u00f6 Bearing Pointin tutkimuksessa. Erityist\u00e4 kiitosta sai Telian digitaalinen asiakkuudenhallinta \u2013 t\u00e4ss\u00e4 kategoriassa yhti\u00f6 ampaisi Euroopan k\u00e4rkeen. Lekanen toteuttama \u2026 LUE LIS\u00c4\u00c4 \u00bb Kokosimme t\u00e4h\u00e4n tyypillisimpi\u00e4 ratkaisuja erilaisiin verkkomyynnin ja …<\/p>\n

Laakkonen Focuses on Surprising the Customer in a Positive Way<\/span> Read More »<\/a><\/p>","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"yoast_head":"\nLekane - referenssit ja asiakkaiden kokemuksia<\/title>\n<meta name=\"description\" content=\"Miten olemme auttaneet isoja ja pieni\u00e4 asiakkaitamme ja millaisia tuloksia olemme saaneet? Lue asiakkaidemme kokemuksia palvelujemme k\u00e4yt\u00f6st\u00e4!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lekane.fi\/en\/refes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lekane - referenssit ja asiakkaiden kokemuksia\" \/>\n<meta property=\"og:description\" content=\"Miten olemme auttaneet isoja ja pieni\u00e4 asiakkaitamme ja millaisia tuloksia olemme saaneet? Lue asiakkaidemme kokemuksia palvelujemme k\u00e4yt\u00f6st\u00e4!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lekane.fi\/en\/refes\/\" \/>\n<meta property=\"og:site_name\" content=\"Lekane\" \/>\n<meta property=\"article:modified_time\" content=\"2020-05-27T07:11:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/lekane.fi\/wp-content\/uploads\/2020\/03\/telia_digimenestyjat2019_2-882x9999epng.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/lekane.fi\/en\/refes\/\",\"url\":\"https:\/\/lekane.fi\/en\/refes\/\",\"name\":\"Lekane - referenssit ja asiakkaiden kokemuksia\",\"isPartOf\":{\"@id\":\"https:\/\/lekane.fi\/#website\"},\"datePublished\":\"2019-08-23T10:18:15+00:00\",\"dateModified\":\"2020-05-27T07:11:29+00:00\",\"description\":\"Miten olemme auttaneet isoja ja pieni\u00e4 asiakkaitamme ja millaisia tuloksia olemme saaneet? Lue asiakkaidemme kokemuksia palvelujemme k\u00e4yt\u00f6st\u00e4!\",\"breadcrumb\":{\"@id\":\"https:\/\/lekane.fi\/en\/refes\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/lekane.fi\/en\/refes\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/lekane.fi\/en\/refes\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/lekane.fi\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/lekane.fi\/#website\",\"url\":\"https:\/\/lekane.fi\/\",\"name\":\"Lekane\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/lekane.fi\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/lekane.fi\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/lekane.fi\/#organization\",\"name\":\"Lekane\",\"url\":\"https:\/\/lekane.fi\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/lekane.fi\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/lekane.fi\/wp-content\/uploads\/2019\/04\/LEKANE_logo_main_blue_h60.png\",\"contentUrl\":\"https:\/\/lekane.fi\/wp-content\/uploads\/2019\/04\/LEKANE_logo_main_blue_h60.png\",\"width\":149,\"height\":60,\"caption\":\"Lekane\"},\"image\":{\"@id\":\"https:\/\/lekane.fi\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Lekane - referenssit ja asiakkaiden kokemuksia","description":"Miten olemme auttaneet isoja ja pieni\u00e4 asiakkaitamme ja millaisia tuloksia olemme saaneet? Lue asiakkaidemme kokemuksia palvelujemme k\u00e4yt\u00f6st\u00e4!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lekane.fi\/en\/refes\/","og_locale":"en_GB","og_type":"article","og_title":"Lekane - referenssit ja asiakkaiden kokemuksia","og_description":"Miten olemme auttaneet isoja ja pieni\u00e4 asiakkaitamme ja millaisia tuloksia olemme saaneet? Lue asiakkaidemme kokemuksia palvelujemme k\u00e4yt\u00f6st\u00e4!","og_url":"https:\/\/lekane.fi\/en\/refes\/","og_site_name":"Lekane","article_modified_time":"2020-05-27T07:11:29+00:00","og_image":[{"url":"https:\/\/lekane.fi\/wp-content\/uploads\/2020\/03\/telia_digimenestyjat2019_2-882x9999epng.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/lekane.fi\/en\/refes\/","url":"https:\/\/lekane.fi\/en\/refes\/","name":"Lekane - referenssit ja asiakkaiden kokemuksia","isPartOf":{"@id":"https:\/\/lekane.fi\/#website"},"datePublished":"2019-08-23T10:18:15+00:00","dateModified":"2020-05-27T07:11:29+00:00","description":"Miten olemme auttaneet isoja ja pieni\u00e4 asiakkaitamme ja millaisia tuloksia olemme saaneet? Lue asiakkaidemme kokemuksia palvelujemme k\u00e4yt\u00f6st\u00e4!","breadcrumb":{"@id":"https:\/\/lekane.fi\/en\/refes\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/lekane.fi\/en\/refes\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/lekane.fi\/en\/refes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/lekane.fi\/"},{"@type":"ListItem","position":2,"name":"Refes"}]},{"@type":"WebSite","@id":"https:\/\/lekane.fi\/#website","url":"https:\/\/lekane.fi\/","name":"Lekane","description":"","publisher":{"@id":"https:\/\/lekane.fi\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/lekane.fi\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/lekane.fi\/#organization","name":"Lekane","url":"https:\/\/lekane.fi\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/lekane.fi\/#\/schema\/logo\/image\/","url":"https:\/\/lekane.fi\/wp-content\/uploads\/2019\/04\/LEKANE_logo_main_blue_h60.png","contentUrl":"https:\/\/lekane.fi\/wp-content\/uploads\/2019\/04\/LEKANE_logo_main_blue_h60.png","width":149,"height":60,"caption":"Lekane"},"image":{"@id":"https:\/\/lekane.fi\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/pages\/830"}],"collection":[{"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/comments?post=830"}],"version-history":[{"count":30,"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/pages\/830\/revisions"}],"predecessor-version":[{"id":1802,"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/pages\/830\/revisions\/1802"}],"wp:attachment":[{"href":"https:\/\/lekane.fi\/en\/wp-json\/wp\/v2\/media?parent=830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}