{"id":1216,"date":"2020-02-13T11:13:50","date_gmt":"2020-02-13T09:13:50","guid":{"rendered":"https:\/\/lekane.fi\/?page_id=1216"},"modified":"2020-05-20T14:03:35","modified_gmt":"2020-05-20T11:03:35","slug":"asiakaspalveluchat","status":"publish","type":"page","link":"https:\/\/lekane.fi\/en\/asiakaspalveluchat\/","title":{"rendered":"Customer Service Chat"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1216\" class=\"elementor elementor-1216\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13ffab0b elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13ffab0b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57978a14\" data-id=\"57978a14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47817d1d elementor-widget elementor-widget-heading\" data-id=\"47817d1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Service Chat Will Help You to Boost Your Business.<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccceb29 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ccceb29\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-381f8f6d elementor-widget elementor-widget-text-editor\" data-id=\"381f8f6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" contenteditable=\"true\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\"><span style=\"color: #43c6ac;\">Better Customer Service or More Sales? Both!<\/span><\/h3>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3ec131e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ec131e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-3b5ff4b\" data-id=\"3b5ff4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-4b1e939\" data-id=\"4b1e939\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d103b16 elementor-widget elementor-widget-text-editor\" data-id=\"d103b16\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">A customer service chat can be an excellent tool when your company needs to grow sales or improve customer experience. But how to get everything out of a chatbot? In this article, we go through the best practices when setting up a customer service chat.\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\"><a style=\"font-size: 14px;\" href=\"https:\/\/lekane.com\/asiakaspalveluchat\/?elementor-preview=1216&amp;ver=1581598502#asiakaspalveluchat-hyodyt\">The benefits of a customer service chat<\/a><br \/><a href=\"#chat-hankinta-huomiot\">Checklist to choosing a chat provider<\/a><br \/><a href=\"#asiakaspalveluchat-rakentaminen\">Setting up a chat<\/a><br \/><a href=\"#lekane-asiakaspalveluchat\">Lekane's way of working<\/a><br \/><\/span><span style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><a href=\"#asiakaspalveluchat-tiivistelma\">Five things to remember when starting a chat project<\/a><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-631470f elementor-widget elementor-widget-heading\" data-id=\"631470f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer service chat and store<br><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc555c elementor-widget elementor-widget-text-editor\" data-id=\"4bc555c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Imagine that you have a physical store. How do you react to incoming visitors? Do you stand next to the cash register even though you can see dozens of visitors wandering around? Or do you ask the closest visitor \"Can I help you?\". Or are you the salesperson who makes the visitors go away offering goods or services the visitors don't want to buy?<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Let's continue this for a bit. You can see that a visitor is comparing two products. Do you leave the visitor standing alone or will you go and help them to decide which one to buy? And do you also recommend some optional extra goods that could help the visitor enjoy the purchase even more (for example a helmet and pump for a bicycle buyer)?\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Customer service chat can be an annoying pop up that hides the information you are looking for. Or then you cannot find the chat when you really need help. But if the chat is build with a clear business goal and customers' needs' in mind it can increase the customer satisfaction rate substantially. Customer service chat offers also a lot of data to management to monitor the development of sales and customer satisfaction.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e68c8d8 elementor-widget elementor-widget-image\" data-id=\"e68c8d8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"300\" height=\"157\" src=\"https:\/\/lekane.fi\/wp-content\/uploads\/2020\/05\/fb_aspachat1-300x157.png\" class=\"attachment-medium size-medium wp-image-1765\" alt=\"Asiakaspalveluchat\" loading=\"lazy\" srcset=\"https:\/\/lekane.fi\/wp-content\/uploads\/2020\/05\/fb_aspachat1-300x157.png 300w, https:\/\/lekane.fi\/wp-content\/uploads\/2020\/05\/fb_aspachat1-1024x536.png 1024w, https:\/\/lekane.fi\/wp-content\/uploads\/2020\/05\/fb_aspachat1-768x402.png 768w, https:\/\/lekane.fi\/wp-content\/uploads\/2020\/05\/fb_aspachat1.png 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee26b58 elementor-widget elementor-widget-heading\" data-id=\"ee26b58\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 24px; font-style: normal; font-weight: 400; white-space: normal;\">How has the chat changed customer service and sales?<\/span><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a03ce7 elementor-widget elementor-widget-text-editor\" data-id=\"9a03ce7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Customer service chats is a new interactive sales channel. It's not just a tool. It's about the change of a mindset too. When the visitor is not left alone on the website but offered help, generates this more sales and leads.<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">If five out of hundred website visitors buy, what do the rest 95 visitors do? Let's consider your physical store. Would you try to engage as many customers as possible or would you just stand passively at the cash register and wait for the 5 visitors to come at you? Chat makes it also possible to engage the most valuable customers - we can offer insight to your data to recognize the website visitor segments which convert the best.\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">This kind of customer segments can be, for example, those users who browse your most expensive product over and over again. They might consider the purchase, but something prevents them from buying. With the help of the chat, you can remove this obstacle from the purchase process.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af75f1b elementor-widget elementor-widget-heading\" data-id=\"af75f1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"font-size: 3.14286rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 44px; font-weight: 400;\">The benefits of a customer service chat<\/span><\/h2><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f007c18 elementor-widget elementor-widget-text-editor\" data-id=\"f007c18\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<ul style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">More sales<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Real-time communication with the client<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Recognize the most potential customers<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Remove the obstacles from the purchase process<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Easy channel for contact<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Chat offers a lot of data to support sales &amp; online development<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Possibility to expand from chat to chatbot<\/span><\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e31b5d7 elementor-widget elementor-widget-heading\" data-id=\"e31b5d7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">More sales&nbsp;<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4181c elementor-widget elementor-widget-text-editor\" data-id=\"8a4181c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-style: normal; font-weight: 400;\">One of the most common uses for a chat is to grow sales. A customer service agent can open the conversation proactively so that they can offer help or sell extra goods on top of the customer's purchase. Also, the bot can make additional sales, so customer service agents are not necessarily needed.\u00a0<\/span><a style=\"font-size: 14px; font-style: normal; font-weight: 400; background-color: #f7f7f7;\" href=\"https:\/\/lekane.fi\/en\/case-rainmaker-asiakkaiden-verkkomyynnin-kasvattaminen\/\">Rainmaker helps to boost their clients' sales with a chat<\/a><span style=\"font-size: 14px; font-style: normal; font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4d630 elementor-widget elementor-widget-heading\" data-id=\"9c4d630\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Real-time communication with the client<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16192c0 elementor-widget elementor-widget-text-editor\" data-id=\"16192c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>One of the chat's advantages is the real-time communication with a customer. The customer does not need to fill any forms and wait for someone to answer. If the customer service is closed, the chatbot can help the customer. One customer service agent can also handle multiple chats compares to handling just one phone call at the time.\u00a0\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b738f47 elementor-widget elementor-widget-heading\" data-id=\"b738f47\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Recognizing the most valuable customers<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b354637 elementor-widget elementor-widget-text-editor\" data-id=\"b354637\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>There might be so much traffic on the website that the customer service cannot proactively to contact all of the visitors. We can help to use the data to find the customer segments where the proactive chat is the most profitable. For example, a company selling package holidays can use a proactive conversation to reach the customers considering the most expensive tours. <a href=\"https:\/\/lekane.fi\/en\/matkailualan-yritys-ja-myynnin-kasvattaminen\/\">How TUI Finland boosted their sales with our chat.\u00a0<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d9bbda elementor-widget elementor-widget-heading\" data-id=\"8d9bbda\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Remove the obstacles from the purchase process<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e728bbb elementor-widget elementor-widget-text-editor\" data-id=\"e728bbb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-style: normal; font-weight: 400;\">Sometimes the agent needs information from the customer to proceed in the problem-solving. Electricity contract is one of these services. It can be difficult to proceed in the order process, since not many people know exactly how much electricity they use in one month. If a website visitor starts to fill a form to get an offer for the electricity contract, they might get stuck because they don't know how much electricity they use monthly. An agent can can help the visitor to complete the purchase process through the chat.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdb8d7b elementor-widget elementor-widget-heading\" data-id=\"bdb8d7b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Easy channel for contact<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6450cf elementor-widget elementor-widget-text-editor\" data-id=\"c6450cf\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>Different customer segments have other preferences when it comes to customer service. Chat offers millennials an easy way to reach the company without needing to give a call. According to Zendesk's research, the customers who contacted the customer service through chat were more satisfied than customers who used email or phone.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11cff2a elementor-widget elementor-widget-heading\" data-id=\"11cff2a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Data for sales and development<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f0c479 elementor-widget elementor-widget-text-editor\" data-id=\"5f0c479\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>A customer service representative can tag the conversations. Most common tags are sales, customer service and complaints. This way, the management can monitor the development of customer service quality. <a href=\"https:\/\/lekane.fi\/en\/asiakaspalvelu-ilman-tageja-on-kuin-auto-ilman-renkaita\/\">Read more about tagging the chat discussions.<\/a>.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cbaa68 elementor-widget elementor-widget-heading\" data-id=\"7cbaa68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><p style=\"font-size: 14px; font-style: normal; font-weight: 400; color: rgb(49, 86, 109); font-family: Montserrat, sans-serif; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400; color: rgb(0, 65, 101); font-family: &quot;IBM Plex Sans Condensed&quot;, sans-serif;\">The expansion from chat to chatbot<\/span><span style=\"color: rgb(0, 65, 101); font-family: &quot;IBM Plex Sans Condensed&quot;, sans-serif; font-size: 3.14286rem; font-weight: 600; white-space: pre-wrap;\"><\/span><\/p><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d893b0b elementor-widget elementor-widget-text-editor\" data-id=\"d893b0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-style: normal; font-weight: 400;\">The chatbot is a useful addition to customer service chat. We've covered the chatbot topic previously <a href=\"https:\/\/lekane.fi\/en\/chatbot\/\">in chatbot information page<\/a>,<\/span><span style=\"font-size: 14px; font-style: normal; font-weight: 400;\">\u00a0so here are the uses of a chatbot in short: building a chatbot needs data. Customer service chats offer this data.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1830f85 elementor-widget elementor-widget-menu-anchor\" data-id=\"1830f85\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"chat-hankinta-huomiot\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc5b33 elementor-widget elementor-widget-heading\" data-id=\"3bc5b33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"font-size: 3.14286rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 44px; font-weight: 400;\">Checklist for choosing a chat<\/span><\/h2><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a63d7bb elementor-widget elementor-widget-text-editor\" data-id=\"a63d7bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">When choosing a customer service chat, several points need to be covered. These are for example mobile-friendly chat, integrations, chat resourcing and GDPR.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7605612 elementor-widget elementor-widget-heading\" data-id=\"7605612\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Chat and resources<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a71664e elementor-widget elementor-widget-text-editor\" data-id=\"a71664e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">If your company has a customer service center, it's important to consider if all of the agents are trained to chat service or just some. For some sales people answering the customers through a chat can be unpleasant and others would rather just use the chat instead of the phone. If the customer service is operates in several locations (for example Northern and Southern Finland's customer service agents are based in different cities), it's worth pondering should the chat be staffed with personnel from every location.\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">You get most out of the chat with using it for sales as well and not just for customer service. A big part of companies trains their sales personnel to initiate and answer chat discussions.\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">If your company uses the chat for both sales and customer service purposes, it's beneficial to choose a tool where discussion can be transferred from one agent to another so that the customer's problem can be easily solved, even though the agent changes.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a581f3 elementor-widget elementor-widget-heading\" data-id=\"4a581f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Customer service chat and integrations<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9714c5 elementor-widget elementor-widget-text-editor\" data-id=\"a9714c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">A chat needs to be integrated into other company's other customer service software to offer the best possible customer experience. APIs can be used for integration. This way, the user experience is pleasant for both the customer and the agent.\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">We can install our chat to be a part of the most common customer service software dashboards.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-680c0f1 elementor-widget elementor-widget-heading\" data-id=\"680c0f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Mobile-friendly chat<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be0394f elementor-widget elementor-widget-text-editor\" data-id=\"be0394f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">It's very frustrating if a chat window covers the whole mobile screen. Mobile users might also have different kind of needs than those who browse the website with a desktop computer or tablet. The company should design a mobile-friendly chat. Also, the amount of mobile visitors on most websites is increasing. <a href=\"https:\/\/lekane.fi\/en\/miten-huomioida-mobiilikayttajat-verkkoasiakaspalvelussa\/\">Read more about a mobile-friendly chat\u00a0<\/a><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ed128b elementor-widget elementor-widget-heading\" data-id=\"8ed128b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Chat and GDPR<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc26f1 elementor-widget elementor-widget-text-editor\" data-id=\"bfc26f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">The customer service chat is subject to the GDPR. The tool and its integrations should be built IT security requirements in mind, and this is the reason why third-party integration tools should be used carefully. This kind of tools transfer information, for example, from chat to customer relationship management systems, and it might be a big challenge to find out the root cause in case of a data breach.\u00a0<\/span><\/p><p><span style=\"font-size: 14px; font-weight: 400;\">Do you still have some questions to which we haven't provided answers? <a href=\"https:\/\/calendly.com\/marko-virtanen-lekane\/15min\">Book a free consultation!<\/a><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7953f elementor-widget elementor-widget-menu-anchor\" data-id=\"2c7953f\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"asiakaspalveluchat-rakentaminen\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d97efc1 elementor-widget elementor-widget-heading\" data-id=\"d97efc1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"font-size: 3.14286rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 44px; font-weight: 400;\">How to launch a customer service chat?<\/span><\/h2><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa58083 elementor-widget elementor-widget-text-editor\" data-id=\"fa58083\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-style: normal; font-weight: 400;\">Building and launching a chat is a process where cooperation sales, marketing and customer service need to cooperate with resources and efforts.\u00a0<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cab353 elementor-widget elementor-widget-heading\" data-id=\"2cab353\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Goals - why is the chat planned?<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c53c162 elementor-widget elementor-widget-text-editor\" data-id=\"c53c162\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">First of all, it's important to think why the chat is planned. It's not just a technical tool that is a \"must-have\". The service is most useful when the company connects it to the company customer service strategic goals. Does it replace some of the customer service channels, or is it an addition to the current ones?<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">This way, the chat is connected to the business and developed with the same guidelines as other company functions.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19dd8b elementor-widget elementor-widget-heading\" data-id=\"b19dd8b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Customer service chat resourcing<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681d7a3 elementor-widget elementor-widget-text-editor\" data-id=\"681d7a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>The customer service chat does not generate leads automatically. The use of the chat needs human resources too. If there are no customer agents available, the tool can offer a contact form or callback service.\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3e3f45 elementor-widget elementor-widget-heading\" data-id=\"f3e3f45\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Technological requirements<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a447a96 elementor-widget elementor-widget-text-editor\" data-id=\"a447a96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">Decide which are the most important features and compare chat providers. Consider especially the following:<\/span><\/p><ul style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">References: what kind of companies use that tool.<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Chat integrations. Lekane's chat is easy to integrate into Genesys, Avaya and other contact centre software.\u00a0<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">The multiple uses of the tool<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Expanding from chat to chatbot<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Chat provider's support, training and consulting services.<\/span><\/li><\/ul>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0420d34 elementor-widget elementor-widget-heading\" data-id=\"0420d34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Service processes - what kind of customer paths benefit the company most?<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cf800f elementor-widget elementor-widget-text-editor\" data-id=\"7cf800f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">It could be tempting to think that the chat setup is ready when the IT adds the script to the website. Successful chat launch requires through planning and resourcing. How are the customer service employees trained? What is the customer path? What is to tone of the voice in the chat conversation?<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-009866f elementor-widget elementor-widget-heading\" data-id=\"009866f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h3 style=\"font-size: 1.71429rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 24px; font-weight: 400;\">Measuring and developing - what is the role of the chat next year?<\/span><\/h3><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf36e95 elementor-widget elementor-widget-text-editor\" data-id=\"bf36e95\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">Even though a systematic approach is needed, there should be room for development and improvisation. That's why it's essential to measure and manage the chat's main KPI's (key performance indicators).<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Customer service chat KPIs can be, for example:<\/span><\/p><ul style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">The amount of chat conversations<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Average length of a chat discussion<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">How many customers got their problems solved during one chat discussion.<\/span><\/li><li style=\"font-size: 14px; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Customer satisfaction rate.<\/span><\/li><\/ul><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">There need to be resources to develop the process and tool after launch as well. <a href=\"https:\/\/lekane.fi\/en\/7-mittaria-verkkoasiakaspalvelun-mittaamiseen\/\">Read more about measuring customer service chat discussions.<\/a>.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-481f9e8 elementor-widget elementor-widget-heading\" data-id=\"481f9e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Launching a chatbot<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97f1047 elementor-widget elementor-widget-text-editor\" data-id=\"97f1047\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>A chatbot is a natural step ahead after launching a customer service chat. But chatbot can also be built without utilizing a chat tool first. <a href=\"https:\/\/lekane.fi\/en\/chatbot\/\">Read more about chatbots.\u00a0<\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5493aac elementor-widget elementor-widget-menu-anchor\" data-id=\"5493aac\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"lekane-asiakaspalveluchat\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8c4d2 elementor-widget elementor-widget-heading\" data-id=\"4e8c4d2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"font-size: 3.14286rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 44px; font-weight: 400;\">How do we build a highly-functioning chat with a client?<\/span><\/h2><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49155d7 elementor-widget elementor-widget-text-editor\" data-id=\"49155d7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-size: 14px; font-weight: 400;\">First, we gather a team that creates a customer service chat strategy. What goals the company has for customer service, and how can chat help in reaching these goals? We also set process step and timetables.\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">We can help also consulting in the resourcing issue. Do you have employees or do you want to outsource the chat agents? We cooperate with various customer service agencies so we can recommend you a suitable partner.<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">We build the technical setup and design the UX to match your website.\u00a0<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">We'll help you also to measure the chat discussions. We offer a very clear dashboard where you can follow the discussions in real-time. You'll also receive reports on a daily-, weekly- or monthly basis depending on your preferences.<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">When the chat is launched our work is not over yet. We'll adjust together tags, rules or any other features based on the customer and chat agent feedback.<\/span><\/p><p style=\"font-size: 14px; font-style: normal; font-weight: 400;\"><span style=\"font-size: 14px; font-weight: 400;\">Our main goal is to be your reliable partner and help you to serve your online customers even better. <a href=\"https:\/\/calendly.com\/marko-virtanen-lekane\/15min\">Do you want to consult us about chat? Book a time!\u00a0<\/a><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efdce52 elementor-widget elementor-widget-menu-anchor\" data-id=\"efdce52\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"asiakaspalveluchat-tiivistelma\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ab9033 elementor-widget elementor-widget-heading\" data-id=\"9ab9033\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><h2 style=\"font-size: 3.14286rem; font-style: normal; white-space: normal;\"><span style=\"font-size: 44px; font-weight: 400;\">5 things to remember when starting a chat project<\/span><\/h2><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e077bb elementor-widget elementor-widget-text-editor\" data-id=\"6e077bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>\u00a0<\/p><p><b>Use chat to gather leads.<\/b> Chat is not just for customer service but for generating leads from the website as well.<\/p><p><span style=\"font-weight: 400;\">Never see the chat only as a technical tool.<\/span><b> Customer service chat needs resources, <\/b><span style=\"font-weight: 400;\">to function properly.<\/span><\/p><p><b>Measuring is important<\/b><span style=\"font-weight: 400;\"> What kind of discussions the customer service agents have and how many of these are converted to sales or redirected to sales personnel? A clear dashboard helps the management to monitor the chat services.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Are customers directed to the right expert? No customer service agent can answer to all of the customers' questions. <\/span><b>How does the process proceed if there are problems?<\/b><\/p><p><span style=\"font-weight: 400;\">Resources and processes. <\/span><b>Make sure that the customer service center has enough resources to take care of the chat conversations. <\/b><span style=\"font-weight: 400;\">Clarify internal processes.<\/span><\/p><p><span style=\"font-weight: 400;\">Considering buying a chat or a chatbot? <a href=\"https:\/\/calendly.com\/marko-virtanen-lekane\/15min\">Book a free consultation!\u00a0<\/a><\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc3bb75 elementor-widget elementor-widget-text-editor\" data-id=\"cc3bb75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-aa2c216\" data-id=\"aa2c216\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7945c0 elementor-widget elementor-widget-text-editor\" data-id=\"a7945c0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-acfa74a elementor-widget elementor-widget-text-editor\" data-id=\"acfa74a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22d7e3c elementor-widget elementor-widget-text-editor\" data-id=\"22d7e3c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4151cd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4151cd4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b72800\" data-id=\"4b72800\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28a76cc elementor-align-center elementor-widget elementor-widget-global elementor-global-1330 elementor-widget-button\" data-id=\"28a76cc\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/calendly.com\/marko-virtanen-lekane\/15min\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">ORDER A FREE DEMO<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Asiakaspalveluchat auttaa bisneksen kasvattamisessa Parempaa asiakaspalvelua vai enemm\u00e4n myynti\u00e4? Molempia! Asiakaspalveluchat voi olla erinomainen myynnin kasvattamisen apuri. Mutta miten saat asiakaspalveluchatista kaiken irti? K\u00e4ymme t\u00e4ss\u00e4 kirjoituksessa l\u00e4pi asiakaspalveluchatin toimintaperusteet ja pystytt\u00e4misen.\u00a0 Asiakaspalveluchatin hy\u00f6dyt yritykselleHuomioi n\u00e4m\u00e4 asiat chat-hankinnassaAsiakaspalveluchatin rakentaminen k\u00e4yt\u00e4nn\u00f6ss\u00e4Lekanen tapa toimiaHuomioi n\u00e4m\u00e4 5 asiaa chat-hankinnassa Asiakaspalveluchat ja kivijalka Ajattele, ett\u00e4 sinulla on kivijalkaliike. Miten suhtaudut &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/lekane.fi\/en\/asiakaspalveluchat\/\"> <span class=\"screen-reader-text\">Customer Service Chat<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Asiakaspalveluchat - Lekane Asiakaspalveluchat helposti ja nopeasti<\/title>\n<meta name=\"description\" content=\"Miten asiakaspalveluchat voi auttaa yrityksesi asiakaspalvelun ja myynnin kehitt\u00e4misess\u00e4 ja kasvattamisessa? 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